Terms of Service

Last updated: May 17, 2026  ·  Questions: support@usegreenroom.app

1. Acceptance and parties

These Terms of Service ("Terms") form a binding agreement between you and Greenroom Technologies ("Greenroom," "we," "us"). By creating an account, clicking "Get started," or using any part of the Greenroom platform, you accept these Terms in full. If you are accepting on behalf of a company or organisation, you represent that you have authority to bind that entity, and "you" refers to that entity.

If you do not agree to these Terms, do not use Greenroom.

These Terms incorporate by reference: our Privacy Policy and, for hiring companies, our Data Processing Agreement (DPA). In the event of conflict, the DPA prevails for data processing matters.

2. Description of services

Practice tool Candidate interview practice

An AI-powered mock interview platform for individual job seekers. Ari, our AI voice interviewer, conducts structured practice sessions tailored to your role, level, and GitHub background. No hiring company receives your data.

B2B platform Hiring company screening

An AI screening platform that allows hiring companies to evaluate job candidates via structured AI-led interviews. Greenroom produces a hire/no-hire recommendation for each candidate. That recommendation is advisory — the hiring company makes all final decisions. Greenroom is an Automated Employment Decision Tool (AEDT) under NYC Local Law 144.

3. Eligibility

You must be at least 16 years old to use Greenroom. Candidates being screened by a hiring company must be at least 16. By using Greenroom you represent that you meet this requirement and that you are not barred from receiving services under applicable law.

4. Accounts

• You are responsible for maintaining the confidentiality of your account credentials.
• You are responsible for all activity that occurs under your account.
• You must notify us immediately of any unauthorised access at support@usegreenroom.app.
• You may not share account access with others or use another person's account.
• B2B company accounts may add team members through the portal. Each team member is subject to these Terms.

5. Acceptable use

All users

You agree not to:

• Use Greenroom for any unlawful purpose or in violation of any applicable law or regulation
• Attempt to reverse-engineer, decompile, scrape, or extract the underlying AI models, prompts, or scoring logic
• Attempt to manipulate or game the AI interviewer to produce artificially high scores
• Impersonate another person during a screening session
• Use automated tools (bots, scripts) to interact with the AI interviewer in place of a human
• Upload or transmit malicious code, viruses, or any content intended to damage or disrupt the Service
• Resell, sublicense, or commercially exploit the Service without our written consent

B2B platform Additional obligations for hiring companies

Hiring companies additionally agree to:

• Use Greenroom's AI recommendations as advisory input only — a qualified human with genuine decision authority must review every recommendation before a hiring decision is made
• Provide candidates at least 10 business days' notice before using Greenroom to evaluate them, as required by NYC Local Law 144 for NYC-based roles
• Publish Greenroom's annual bias audit summary on your careers website where legally required
• Provide candidates a genuine, functional path to request an alternative selection process not involving AI
• Obtain any locally required consent from candidates before their session begins (including BIPA written consent for Illinois-resident candidates where Greenroom's hosted consent modal is not used)
• Not use Greenroom to screen candidates in a manner that violates employment discrimination law, including Title VII, the ADEA, the ADA, or applicable state equivalents
• Not use Greenroom to make automated final hiring decisions without human review

Greenroom reserves the right to suspend or terminate access to any hiring company that breaches these obligations, particularly the human review requirement.

6. AI scoring — important disclaimer

• AI scores reflect performance on the specific structured interview conducted — they are not a comprehensive assessment of a candidate's capability.
• Scores may be affected by factors outside the candidate's control (technical difficulties, connectivity issues, language barriers).
• Greenroom does not guarantee that its scoring system is free from all bias. We conduct annual independent bias audits and publish results at /compliance/nyc-local-law-144.
• Candidates have the right to request human review of their score and to contest results they believe are inaccurate. Hiring companies must accommodate these requests.

7. Data processing and privacy

Our collection and use of personal data is governed by our Privacy Policy. For B2B hiring companies, processing of candidate personal data is additionally governed by our Data Processing Agreement, which is incorporated into these Terms. By using the B2B platform, you agree to the DPA.

Hiring companies are the data controller for candidate personal data processed through Greenroom. Greenroom is the data processor. The hiring company is responsible for ensuring its use of Greenroom complies with all applicable data protection law, including GDPR, CCPA, BIPA, and NYC LL144.

8. Subscriptions, billing, and overages

Plans and pricing

Billing terms

• All B2B plans are billed monthly. Annual billing is not currently offered.
• Payments are processed by Stripe (international) or Razorpay (India). We do not store card details.
• Overage charges ($8 per screen) are calculated at the end of each billing month and added to your next invoice. You will never be cut off mid-hire for exceeding your plan cap.
• Prices are in USD and exclusive of applicable taxes. You are responsible for any VAT, GST, or withholding tax applicable in your jurisdiction.
• We reserve the right to change pricing with 30 days' written notice. Continued use after the notice period constitutes acceptance of the new price.

Cancellation and refunds

• You may cancel at any time. Cancellation takes effect at the end of the current billing period. No partial-month refunds.
• First-time paid subscribers to the candidate practice tool receive a 7-day money-back guarantee, provided no mock interview sessions have been completed. If you have used any mock interview sessions, refunds are not available. Email support@usegreenroom.app within 7 days of your first charge to request a refund.
• B2B subscriptions do not include a money-back period. Contact us to discuss enterprise evaluation terms.
• Greenroom reserves the right to suspend or terminate accounts for non-payment after 7 days' notice.

9. Intellectual property

• The Greenroom platform — including its AI models, scoring logic, design, code, and brand — is owned by Greenroom Technologies. All rights reserved.
• Your data remains yours. Your GitHub repositories, interview responses, and any content you upload are your property. You grant Greenroom a limited licence to process this data solely to deliver the Service to you.
• We may use anonymised, aggregated, non-identifiable data derived from usage patterns to improve our AI models. We will never use your individually identifiable data to train AI models without your explicit consent.
• Feedback you provide about the Service may be used by Greenroom without restriction or compensation.

10. Indemnification

You agree to indemnify, defend, and hold harmless Greenroom Technologies and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:

• Your violation of these Terms
• Your violation of any applicable law, including employment discrimination law, BIPA, GDPR, or NYC LL144
• Your use of Greenroom's AI recommendations as the sole basis for a hiring decision without human review
• Any claim by a candidate arising from your company's failure to provide required notices, honour opt-out requests, or accommodate requests for alternative selection processes
• Your infringement of any third-party intellectual property or privacy right

11. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Greenroom does not warrant that: (a) the Service will be uninterrupted or error-free; (b) AI scores or recommendations will be accurate, complete, or suitable for any particular purpose; (c) use of Greenroom will result in a successful hire or job offer; or (d) the Service is free from bias. Hiring decisions and their outcomes are the sole responsibility of the hiring company or candidate.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GREENROOM'S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING UNDER THESE TERMS — WHETHER IN CONTRACT, TORT, STATUTE, OR OTHERWISE — SHALL NOT EXCEED THE GREATER OF: (A) THE FEES YOU PAID TO GREENROOM IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) $500 USD.

IN NO EVENT SHALL GREENROOM BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

These limitations apply regardless of the form of action and whether or not Greenroom has been informed of the possibility of such damages. Some jurisdictions do not permit exclusion of certain warranties or limitation of liability — in those jurisdictions, liability is limited to the fullest extent permitted by law.

13. Termination

• You may terminate your account at any time by cancelling your subscription and emailing support@usegreenroom.app.
• Greenroom may suspend or terminate your access immediately and without notice if you breach these Terms, violate applicable law, engage in fraudulent activity, or fail to pay fees.
• Greenroom may terminate any account with 30 days' written notice for any reason, with a pro-rated refund of unused prepaid fees.
• Upon termination: your right to access the Service ends immediately; we will delete your personal data in accordance with our Privacy Policy and DPA; candidate screening data subject to legal retention requirements will be retained for the periods specified in the Privacy Policy.
• Sections 9 (Intellectual property), 10 (Indemnification), 11 (Disclaimers), 12 (Limitation of liability), 15 (Governing law), and 16 (Dispute resolution) survive termination.

14. Force majeure

Neither party shall be in breach of these Terms or liable for any delay or failure to perform obligations due to circumstances beyond its reasonable control, including but not limited to acts of God, war, terrorism, pandemic, governmental action, internet infrastructure failure, or third-party service outages. The affected party must notify the other promptly and use reasonable efforts to resume performance.

15. Governing law and jurisdiction

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-law principles. For EU and UK users, nothing in these Terms removes your rights under mandatory local consumer protection or data protection law.

For B2B enterprise customers with a separately executed master services agreement, that agreement's governing law clause prevails.

16. Dispute resolution

Informal resolution first. Before initiating any formal proceeding, you agree to contact us at support@usegreenroom.app and give us 30 days to attempt to resolve the dispute informally.

Binding arbitration (US users). If informal resolution fails, disputes between US-based users and Greenroom shall be resolved by binding individual arbitration under the JAMS Streamlined Arbitration Rules. Class actions and class arbitrations are waived — you may only bring individual claims. This clause does not prevent either party seeking injunctive relief in court to prevent irreparable harm.

EU/UK users. EU and UK users retain the right to bring claims before their local courts and to lodge complaints with their supervisory authority. The arbitration clause above does not apply to EU or UK users.

17. General

• Entire agreement. These Terms, together with the Privacy Policy and DPA, constitute the entire agreement between you and Greenroom regarding the Service and supersede all prior agreements.
• Severability. If any provision of these Terms is found unenforceable, the remaining provisions continue in full force and effect.
• Waiver. Greenroom's failure to enforce any provision does not constitute a waiver of its right to enforce it in future.
• Assignment. You may not assign these Terms without our written consent. Greenroom may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Notices. We will send notices to the email address associated with your account. Legal notices to Greenroom must be sent to support@usegreenroom.app.
• No third-party beneficiaries. These Terms do not confer rights on any third party except as expressly stated.

18. Changes to these Terms

We may update these Terms from time to time. For material changes, we will provide at least 30 days' notice via email to registered users and by updating the date above. Continued use of the Service after the effective date constitutes acceptance. If you do not accept the new Terms, you must stop using the Service and cancel your subscription before the effective date.

19. Contact

Legal questions: support@usegreenroom.app
Privacy questions: support@usegreenroom.app
We aim to respond within 3 business days.